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We collect information that you voluntarily provide and limited technical information that is collected automatically when you use our website.
The information we may collect includes your name, company name, email address, telephone number, billing and shipping address, project specifications, packaging requirements, artwork or design files, order details, and any other information you submit through our forms, quotation requests, or customer-service channels.
When you place an order, we may also collect payment and transaction information. Payment details are processed through authorized payment providers. Rigid Box Market does not use payment information for purposes unrelated to processing and supporting your transaction.
We use collected information to respond to inquiries, prepare quotations, customize packaging solutions, process and fulfill orders, arrange shipping, provide customer support, communicate about projects and orders, improve our website and services, prevent fraud or misuse, and comply with applicable legal obligations.
We may also use your information to send product updates, packaging ideas, company news, special offers, or newsletters where permitted by law. You may opt out of promotional communications at any time by using the unsubscribe link included in the message or by contacting us at sales@rigidboxmarket.com.
If our website offers account registration, you may be asked to provide information such as your name, company name, email address, telephone number, and password. We use this information to create and administer your account, save project or order details, provide requested services, and communicate with you about your account.
You are responsible for keeping your account credentials confidential and should notify us promptly if you believe your account has been accessed without authorization.
When you request a quote or place an order, we use the information you provide to evaluate your requirements, communicate pricing and production details, manufacture or source the requested products, arrange delivery, and provide after-sales support.
Payment transactions may be completed through third-party payment processors. These providers receive the information necessary to authorize and complete payments and are responsible for handling payment data under their own privacy policies and security procedures.
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, improve performance, and help us deliver relevant communications.
Some cookies may be placed by third-party services that support analytics, payment processing, advertising, or other website features. You can manage cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some parts of the website.
Our website servers and analytics providers may automatically collect technical information such as your IP address, browser type, device type, operating system, referring and exit pages, approximate location, date and time of access, and pages visited.
We use this information in aggregated or otherwise appropriate form to understand website traffic, identify technical issues, administer the website, improve our services, and protect the security of our systems. This technical information is not used to identify you personally except where necessary for security, fraud prevention, or legal compliance.
We may contact you by email or telephone in connection with a quotation, order, artwork approval, production update, delivery issue, customer-service request, or other service-related matter. These communications are necessary to provide the services you request and generally cannot be opted out of while an active project or order is in progress.
With your consent or where otherwise permitted by law, we may send marketing communications about rigid boxes, custom packaging, finishing options, new services, and special offers. You may unsubscribe from marketing messages at any time by contacting sales@rigidboxmarket.com or following the instructions in the message.
Rigid Box Market does not sell or rent your personal information. We may share information only when reasonably necessary to operate our business and provide requested services, including with:
Service providers are expected to use personal information only for the purposes for which it was provided and in accordance with applicable obligations.
If you submit artwork, product concepts, dimensions, brand materials, or other project information, we use those materials to evaluate, produce, quote, and support your packaging project. We do not publicly display or use customer artwork for promotional purposes without appropriate permission, except where disclosure is necessary to provide the requested service or comply with law.
You should ensure that you have the necessary rights and permissions to submit any artwork, trademarks, logos, images, or other materials to us.
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Access to customer information is limited to personnel and service providers who need it for legitimate business purposes.
No method of transmission or storage is completely secure. Accordingly, although we work to protect your information, we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary to provide services, complete transactions, maintain business and financial records, resolve disputes, enforce agreements, prevent fraud, and comply with legal or regulatory requirements. When information is no longer needed, we may securely delete, anonymize, or otherwise dispose of it in accordance with our procedures.
Our website may contain links to third-party websites, applications, or services. These websites are not controlled by Rigid Box Market, and this Privacy Policy does not apply to their practices. We encourage you to review the privacy policy of every third-party service you visit or use.
Depending on where you live, you may have rights relating to your personal information, including the right to request access, correction, deletion, portability, restriction, or information about how your data is used and shared.
You may also request to stop receiving promotional communications. To make a privacy request, contact us at sales@rigidboxmarket.com. We may need to verify your identity before completing certain requests. We will respond within the period required by applicable law.
Our website and services are intended for businesses and general audiences and are not directed to children. We do not knowingly collect personal information from children under the age permitted by applicable law. If you believe a child has provided personal information to us, please contact us so that we can review and delete it where appropriate.
If you access our website from outside the country where Rigid Box Market operates, your information may be transferred to and processed in countries that may have different data-protection rules. By using our website and submitting information, you acknowledge that such transfers may occur, subject to applicable legal requirements and appropriate safeguards.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or business practices. When we make changes, we will post the revised policy on this page and update the effective date above. We encourage you to review this page periodically.
If a material change affects how we use information previously collected, we will provide notice where required by applicable law.
If you have questions about this Privacy Policy or would like to make a privacy request, please contact us:
Rigid Box Market
Website: https://www.rigidboxmarket.com/
Phone: +1 (209) 866-7122
Email: sales@rigidboxmarket.com
Address: 6701 Koll Center Pkwy, Pleasanton, CA 94566, United States